Q1:Are you Manufacturer?Do you offer after-sales service? How can I
ask for that? And how about the warranty?
Yes, we are a professional manufacturer of Industrial Drying
Equipment manufacturer in China .
Every machine from our factory has a 12-month warranty after
shipment. Generally,we offer 12 months for the FREE maintenance,
while considering of sea transportation,we can extend 2 months for
our customers.
If your machine doesn’t work, you can send E-mail to us and we will
try our best to find the problem by email or video chat if
necessary. After confirmation of the problem, we can send you new
spare parts or provide on-site repair.
Q2: What are your advantages compared with your competitors?
With rich industry experience and strict Product Quality Control
systems, we provide:
1. Stable and reliable product at reasonable price ;
2. Good customer service: Fast response to any inquiry or question;
3. 100% On-time delivery.
Q3. What’s the delivery term?
At most of time, we have stock in the factory. If there is no
stock, normally, the delivery time is 30 working days after deposit
receipt. If you are in urgent need, we can consider making a
special arrangement for you.
Q4. Do you accept customization service? Can I have my logo on the
machine?
Yes, of course. We can not only offer standard machines, but also
customized machines according to your requirements. And we can also
put your logo on the machine.
Q5. How to install and use the product?
We will send you operating instructions, English video by Email.
Most of our machine is shipped with a whole part, which means it is
already installed, all you need to do is to connect the power cable
and start to use. And if possible, we can also install your machine
at site.
